Privacy Policy

Last updated: April 2026

Reverie Hair & Beauty ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect and use personal data when you visit our website or use our services, in accordance with the UK General Data Protection Regulation (UK-GDPR) and the Data Protection Act 2018.

1. Data Controller

Reverie Hair & Beauty, 123 Serenity Lane, Newport, South Wales. Contact: [email protected] or 01633 *** 129.

2. Information We Collect

When you contact us: your name, email address, phone number, and the content of your message.

When you book an appointment: booking data is collected and processed by our third-party booking provider, Fresha. Please refer to Fresha's Privacy Policy for details.

When you browse our website: we use cookies and similar technologies only with your consent. See our Cookie Policy below.

3. How We Use Your Data

• To respond to enquiries submitted via our contact form
• To provide and manage your appointments (via Fresha)
• To improve our website and services
• To send marketing communications (only with your explicit consent)

4. Lawful Basis for Processing

We process personal data on the following bases:

• Consent: for marketing emails and non-essential cookies
• Legitimate interest: to respond to enquiries and improve our services
• Contract: to fulfil appointment bookings

5. Data Retention

Contact form submissions are retained for 12 months, then securely deleted. Marketing consent records are kept for as long as you remain subscribed. Booking data is managed by Fresha in accordance with their retention policy.

6. Your Rights

Under UK-GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

7. Third-Party Services

We use the following third-party services:

• Fresha — appointment booking and payment processing
• Google Maps — embedded map on our contact page (loaded only with consent)

8. Cookies

Our website uses a cookie consent manager (Klaro) to ensure no non-essential cookies are set without your permission. The only non-essential service currently in use is Google Maps, which sets cookies when the embedded map is loaded.

Essential cookies: Klaro consent preferences (stored locally, expires after 180 days).

9. Data Security

We use HTTPS encryption, secure hosting on Cloudflare, and follow industry best practices to protect your data. We do not store payment information — all payments are handled securely by Fresha.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via our website. This policy was last reviewed in April 2026.

Contact Us

For any privacy-related queries, contact us at [email protected] or write to us at 123 Serenity Lane, Newport, South Wales.